Effective Date: March 11, 2024

Last Updated: March 18, 2025

New To Education (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any manner. By accessing our website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of personal and non-personal information to provide and improve our services.

1.1 Information You Provide

When you interact with us, you may provide the following personal information:

• Identity Information – Full name, date of birth, and government-issued identification (if required for verification).
• Contact Information – Email address, phone number, and mailing address.
• Educational Information – Academic background, learning preferences, and course interests.
• Payment Information – Credit/debit card details, billing address, and transaction history (processed through third-party payment processors; we do not store payment information).
• Communication Information – Messages, reviews, or feedback sent to us.

1.2 Information We Collect Automatically

We may collect the following data automatically when you use our website or services:

• Technical Data – IP address, browser type, device type, operating system, and internet service provider.
• Usage Data – Date and time of access, session duration, pages visited, and referring website details.
• Cookies and Tracking Technologies – We use cookies, beacons, and tracking tools to enhance your experience and analyze usage trends.

1.3 Information from Third Parties

We may receive information from third parties, including:

• Payment Processors – Information about transactions and refunds.
• Tutors and Partners – Data related to tutoring sessions and student progress.
• Marketing and Advertising Partners – Information about interactions with our advertisements.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including but not limited to:

• Providing Services – Facilitating tutoring sessions, account management, and customer support.
• Payment Processing – Handling transactions, invoicing, and fraud prevention.
• Personalization – Customizing learning plans and user experiences.
• Legal Compliance – Meeting regulatory obligations and protecting our rights.
• Marketing and Promotions – Sending relevant updates, offers, and educational content (with opt-out options).
• Security and Fraud Prevention – Monitoring for unauthorized access, fraud, or abuse.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

• Tutors and Instructors – To facilitate learning experiences.
• Service Providers and Partners – Third-party vendors assisting in operations (e.g., payment processors, hosting providers, IT services).
• Legal and Compliance Reasons – If required by law, court order, or to protect the rights and safety of our users.
• Business Transfers – In the event of a merger, acquisition, or sale of assets.

4. Data Security and Retention

We implement industry-standard security measures to protect your data. However, no system is 100% secure.

• Data Retention: We retain personal information only as long as necessary for legitimate business purposes or legal obligations.
• User Responsibility: Users should also take steps to protect their accounts by using strong passwords and logging out after use.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction – Request access to or correction of your data.
• Opt-Out of Communications – Unsubscribe from marketing emails using the provided link.
• Data Deletion – Request account and data deletion (subject to legal and contractual obligations).

To exercise your rights, contact us at [email protected].

6. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent. If we learn we have collected such data, we will delete it promptly.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party sites.

8. Changes to This Privacy Policy

We reserve the right to modify this policy at any time. Updates will be posted on our website with a revised “Last Updated” date. Significant changes will be communicated via email or on our platform.

9. Contact Us

For questions about this Privacy Policy, please contact us at:

Email: [email protected]

Refund and Cancellation Policy

Effective Date: March 11, 2024
Last Updated: March 18, 2025

At New To Education, we strive to provide high-quality tutoring services. If you are not satisfied, you may request a refund subject to the conditions outlined below.

1. Refund Eligibility

• Cancellation Window – Refund requests must be submitted at least 48 hours prior to the scheduled session.
• Session Quality Issues – If a session was not delivered as expected due to a technical failure or tutor non-appearance, you may be eligible for a refund or rescheduled session.
• Tutor Replacement – If you are dissatisfied with a tutor, we will attempt to assign a new tutor before issuing a refund.

2. Refund Process

• Submit Request: メール [email protected] with your full name, session date, and reason for the refund.
• Review: Our team will assess the request and determine eligibility.
• Approval & Processing: If approved, refunds will be processed within 7-14 business days to the original payment method.

3. Non-Refundable Situations

• No-Show Policy – If you fail to attend a scheduled session without prior cancellation, you are not eligible for a refund.
• Repeated Refund Requests – We reserve the right to deny excessive or unjustified refund requests.
• Non-Transferable Services – Refunds apply only to the original customer and are not transferable.
• Digital Products & Subscriptions – Refunds do not apply to non-tangible digital products, including online courses, study materials, and subscriptions.

4. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be communicated via email or posted on our website.

5. Contact Us

For refund inquiries, please reach out to us at:

Email: [email protected]