Privacy Policy
Last Updated: 03/11/2024
New To Education is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information we collect through our online and face-to-face tutoring services.
1. Information We Collect
1.1 Information You Provide: We may collect personal information that you provide to us when you register for tutoring services, create an account, or communicate with us. This may include your name, contact information, educational background, and payment information.
1.2 Information We Collect Automatically: We may automatically collect certain information when you access or use our website or online platform. This may include your IP address, browser type, operating system, and other usage information.
2. Use of Information
2.1 We may use the personal information we collect for the following purposes:
• To provide tutoring services and fulfill your requests.
• To communicate with you about your tutoring sessions, account, or updates to our services.
• To process payments and transactions.
• To personalize your experience and improve our services.
• To comply with legal obligations or protect our rights.
3. Disclosure of Information
3.1 We may disclose personal information to third parties in the following circumstances:
• To our tutors or instructors to facilitate tutoring sessions.
• To service providers or partners who assist us in operating our business or providing services.
• In response to a legal request or to comply with applicable laws, regulations, or legal processes.
• In connection with a merger, acquisition, or sale of assets.
4. Data Security
4.1 We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Choices
5.1 You may choose not to provide certain personal information, but this may limit your ability to use certain features of our services.
5.2 You may opt out of receiving promotional emails from us by following the instructions in the email or contacting us directly.
6. Children’s Privacy
6.1 Our services may cater to students of all ages, including those under the age of 13, but they are not specifically directed at children under 13. We do not intentionally collect personal information from individuals under 13 years old. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records.
7. Changes to this Privacy Policy
7.1 We may update this Privacy Policy from time to time by posting a new version on our website. We will notify you of any material changes to this Policy by email or through our website.
8. Contact Us
8.1 If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected]
Refund Process
1. Contact Us
To request a refund, please contact us at [email protected] 48 hours prior to the tutoring session in question. Please include your name, the date of the session, and the reason for the refund request.
2. Review
Our team will review your request and assess whether you are eligible for a refund based on our refund policy.
3. Refund Issuance
If your refund request is approved, we will process the refund within 7-14 business days. Refunds will be issued to the original payment method used for the tutoring session.
Exceptions
No-Show: If you fail to attend a scheduled tutoring session you are ineligible for a refund.
Repeated Requests: We reserve the right to deny refund requests if we determine that they are excessive or unjustified.
Changes to Policy
We reserve the right to modify or update this refund policy at any time. Any changes to the policy will be communicated to you in advance.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [email protected]. We are here to assist you and ensure your satisfaction with our services.
Thank you for choosing New To Education.
