At New To Education, we understand that sometimes unforeseen circumstances may arise, and you may need to cancel or reschedule your tutoring session. To ensure the smooth operation of our services and fairness to both our tutors and students, we have established the following cancellation policy:

1. Cancellation and Rescheduling:

If you need to cancel or reschedule a tutoring session, we kindly ask that you provide at least 48 hours’ notice prior to the scheduled session time to receive a full refund.

Requests for cancellation or rescheduling made less than 48 hours before the scheduled session will be subject to a cancellation fee or ineligible for a refund.

2. Cancellation Fee:

Requests for cancellation or rescheduling within 24-48 hours prior to the scheduled session will be subject to a cancellation fee of 50 percent of the booking price.

Requests for cancellation or rescheduling made less than 24 hours before the scheduled session will not be eligible for a refund.

3. How to Cancel or Reschedule:

To cancel or reschedule a tutoring session, please contact us as soon as possible via [email protected]

Please provide your name, the date and time of the scheduled session, and the reason for the cancellation or request to reschedule.

4. Exceptions:

We understand that emergencies and unexpected events may occur. In such cases, we will assess cancellations on a case-by-case basis and may waive the cancellation fee at our discretion.

5. Refunds:

Refunds for canceled sessions will be provided in accordance with our refund policy. Please refer to our refund policy for more information.

6. Late Arrivals:

If you are running late for a scheduled tutoring session, please notify us as soon as possible. I will wait for you for a reasonable amount of time, but the session will still end at the scheduled time.

7. Changes to Policy:

We reserve the right to modify or update this cancellation policy at any time. Any changes to the policy will be communicated to you in advance.

By scheduling a tutoring session with New To Education, you agree to abide by the terms of this cancellation policy. We appreciate your cooperation and understanding.

If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to contact us. Thank you for choosing newtoed.